Frequently Ask Question

We accept Cash on Delivery (COD), Ziina online payments, and bank transfers for your convenience. All online payments are processed securely through trusted gateways.

Yes! We offer Cash on Delivery across the UAE for all orders. You can easily pay the delivery person in cash once your order arrives.

Absolutely. All payments made through Ziina are encrypted and 100% secure. We never store your payment information on our servers.

All prices on our website are listed in AED (United Arab Emirates Dirham). If you are shopping from outside the UAE, your bank may automatically convert the amount based on current exchange rates.

Yes, all our bedsheets, dohars, and table runners are crafted from pure cotton for ultimate comfort and breathability.

Many of our designs feature handcrafted and woven details, celebrating traditional artistry and craftsmanship.

At the moment, we offer standard sizes, but we’re happy to discuss custom requests for bulk or special orders.

Currently, we ship across the UAE, and international delivery will be introduced soon.

Orders are typically delivered within 2–4 business days depending on your location.

Once shipped, you’ll receive a tracking link via email or WhatsApp to monitor your delivery.

We offer free delivery on orders above AED 200. For smaller orders, a minimal delivery fee applies.

Yes, returns are accepted within 7 days of delivery, provided the item is unused and in original packaging.

You can contact us through WhatsApp or our contact page, and we’ll guide you through the simple process.

If an item arrives damaged, please share a photo within 24 hours, and we’ll arrange a quick replacement.

You can reach us anytime through our UAE WhatsApp, Instagram, or email for assistance.