Refund policy

Return Policy

We only accept returns in case of a manufacturing defect or if a wrong item has been delivered.
To be eligible, the item must be unused, unwashed, and in its original packaging with tags intact.

Customers must notify us within 48 hours of delivery if the item is damaged, defective, or incorrect.
Once verified, we will arrange a replacement or refund.

For any other return reasons not listed above, customers may still request a return within 7 days of delivery, but will be responsible for the full return shipping cost. Approval will be based on product condition and inspection.

Please note that for change of mind, used, or washed items, returns are not accepted.

Delivery Time
Orders are typically delivered within 3–4 working days after dispatch across the UAE.

Refunds
Once we receive and inspect your returned item, we’ll notify you regarding approval. If approved, the refund will be processed to your original payment method within 7–10 business days.

 Exchange Policy 

At Aamna’s Collection, we strive to provide high-quality products and ensure customer satisfaction.

Returns or exchanges are possible only in case of manufacturing defects or if you receive a damaged/incorrect product.

If you face any issue with your order, please contact us on WhatsApp at 0585249737 with:
* Your Order Number
* Clear photos/videos of the issue
* A brief description of the problem

We will review the issue and provide the best possible solution, which may include a replacement, exchange, or other suitable resolution.

Please note:
* Requests must be reported within 48 hours of delivery
* Products must be unused and in original condition with packaging
* Minor color variations due to lighting or screen settings are not considered defects

For any assistance, feel free to contact us on WhatsApp:
0585249737

For any questions, feel free to contact us at aamnascollection2024@gmail.com