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Help centre How can we help? Everything you need to know about our bedding, ordering, delivery across the UAE, returns and care. Tap a topic to jump straight to it. Products & Quality Ordering & Payments In-Person Visits & Video Shopping Delivery & Shipping Gift Packaging & Personal Messages Returns, Exchanges & Defects Washing & Product Care Contact & Customer Support 01Products & Quality7 questions What products do you sell?We offer bedsheets, fitted sheets, quilted bedspreads, dohars, Razai blankets, cushion covers, sofa throws, and other home essentials.What fabrics do you use?Our collection includes pure cotton, Jaipuri cotton, muslin cotton, percale cotton, Tencel cotton, and other selected fabrics. Please check each product description for exact material details.Where are your products made?Our products are sourced from different regions of India, including Jaipur, Gujarat, and other parts of the country. Our collection features traditional Indian prints, regional textile styles, and timeless patterns. Please check each product listing for specific product and origin details.What sizes are available?We offer Single, Queen, King, Super King, Jumbo King, and selected extra-large sizes. Sizes vary by product, so please check the product description before ordering.Are the sizes exact?Our bedding is made and finished by hand in India, so a small size variation of around 2–3% (more or less) is natural. Please allow for this slight tolerance when choosing your size, and message us on WhatsApp if you would like help finding the right fit for your mattress.Do bedsheets and bedspreads include pillow covers?Many sets include matching pillow covers. Please check the product description for the exact number included.Can I request a custom size or design?Please contact us on WhatsApp to discuss your requirements. Custom requests are subject to availability and confirmation. 02Ordering & Payments6 questions How can I place an order?You can order directly through our website or contact us on WhatsApp for assistance.What payment methods do you accept?We accept all major credit and debit cards, Cash on Delivery across the UAE, and Tabby or Tamara through Nomod.Is there an extra fee for Tabby or Tamara?A minimal additional fee may apply when using Tabby or Tamara. Any applicable fee will be shown at checkout.Can I pay by bank transfer?Yes. Contact us on WhatsApp at +971 58 524 9737 to request our bank details.Is Cash on Delivery available?Yes. Cash on Delivery is available across the UAE, subject to delivery coverage and order confirmation.Can I change or cancel my order?Please contact us as soon as possible. Changes and cancellations depend on your order’s processing and dispatch status. 03In-Person Visits & Video Shopping3 questions Can I visit you in person?Yes. In-person visits are available by appointment. We are based in Dubai. Please contact us on WhatsApp to schedule your visit.Can I see the products before ordering?Yes. We can arrange a video call to show you available products, prints, colours, and fabric details before you place your order.How do I arrange a visit or video call?Message us on WhatsApp at +971 58 524 9737, and we will help arrange it. 04Delivery & Shipping8 questions Where do you deliver?We deliver across all seven Emirates of the UAE.How much does delivery cost? Orders above AED 350: Free delivery. Orders below AED 350: AED 10 delivery fee. How long does delivery take? Dubai: Same-day or next-day delivery, depending on dispatch timing and courier availability. Rest of the UAE: Usually 2–3 working days after dispatch. When are orders dispatched?We usually dispatch orders by 1:00 PM on weekdays. Orders confirmed after this cut-off may be dispatched on the next working day.Do you offer pickup and delivery on Sundays?No. Our courier partners do not provide pickup or delivery services on Sundays. Orders may be dispatched on the next working day.Which courier service do you use?We work with courier partners to deliver orders across the UAE. Your assigned delivery partner may contact you to arrange delivery.What delivery details should I provide?Please provide your complete address, including your building or villa number, apartment details where applicable, area or community name, and a nearby landmark. Also provide a valid phone number for delivery updates.How can I check my delivery status?Contact us on WhatsApp with your order number, and we will provide an update. 05Gift Packaging & Personal Messages3 questions Can I send an order as a gift?Yes. We are happy to help make your gift special.Can you add a personal message to my gift?Yes. We can add a personalised two-line wish or special message sticker to your package, along with thoughtful packaging.How do I request a gift message?Send us your two-line message on WhatsApp when placing your order, and we will arrange it for you. 06Returns, Exchanges & Defects7 questions Can I return an item?Yes. Unused items in their original condition and packaging may be eligible for return, subject to our Returns & Exchange Policy.Is there a return fee?Yes. A return shipping fee of AED 10 applies to eligible standard returns.Can I exchange an item?Yes. Eligible exchanges are subject to approval and product availability. An exchange fee of AED 20 applies.What if I receive a damaged or incorrect product?Contact us within 48 hours of delivery and send a clear video showing the issue. All claims are subject to review and approval. If a manufacturing defect or incorrect item is confirmed, we will arrange free pickup.Can I return a used or washed item?Standard returns and exchanges apply to unused items in their original condition and packaging. Used, washed, or altered items may not qualify, subject to applicable consumer protection rights.How do I request a return or exchange?Contact us on WhatsApp at +971 58 524 9737 with your order number and reason for the request. Our team will guide you through the process.When will I receive my refund?Approved refunds are processed after the returned item is received and inspected. Processing times and refund methods may vary depending on the original payment method. 07Washing & Product Care5 questions How should I wash my bedsheets? Machine wash in cold water. Use a mild detergent. Dry in the shade. Iron on a low setting if needed. Avoid bleach and harsh chemicals. How should I wash my quilted bedspread?Use a mild detergent and a slow, gentle wash cycle. Avoid harsh washing and excessive agitation. Follow any additional care instructions provided with the product.How should I clean my Razai blanket? Razai blankets are dry-clean only. Do not machine wash them. For small stains, gently spot-clean with a damp towel and allow the blanket to air-dry in the sun. How can I freshen up my Razai blanket?Air-dry your Razai blanket in the sun every few weeks. Do not machine wash it.How do I keep my bedding in good condition?Use mild detergents, avoid bleach, separate similar colours when washing, and follow the care instructions provided for each product. 08Contact & Customer Support2 questions How can I contact Aamna’s Collection? You can reach us through: WhatsApp: +971 58 524 9737 Email: aamnascollection2024@gmail.com Instagram: @aamnascollection2024 Website: www.aamnascollection.com How can I ask about product availability or get help choosing a product?Message us on WhatsApp. We will be happy to help with product details, sizes, availability, video shopping, and order enquiries. Still have a question? Chat with us for sizes, availability, video shopping or order help. WhatsApp usEmail us Thank you for choosing Aamna’s Collection. We look forward to making your home more comfortable and beautiful!